Cancellation policy

Sign in, open Billing, and choose Manage billing. That opens the Paddle customer portal, where you cancel, update the card, or download invoices.

You can also email hello@noseat.app from the organizer address on the account. We will point Paddle to cancel at period end unless you ask us to stop access immediately.

Cancellation takes effect at the end of the current trial or paid period. Until then you keep Organizer or Festival limits. After that date the workspace is Starter: 1 live event, 25 volunteers, 8 shifts, and 15 tasks. Existing extra events are not deleted automatically; you will need to stay within Starter before creating new ones.

Volunteers do not lose their magic-link history because you cancelled. Rotate tokens if you want a link to stop working.

Cancel during the 14-day trial and you are not charged. Yearly plans can be cancelled the same way; they do not auto-convert to monthly. Unused months are covered by the refund policy, not by a default prorated payout.

Cancelling billing does not delete your organizer account or volunteer records. To delete data, email hello@noseat.app or follow the privacy policy.