Refund policy

Organizer and Festival include a 14-day free trial. If you cancel during the trial, you are not charged. There is nothing to refund.

If you are charged in error, billed after a cancellation that should have taken effect, or cannot use the paid features because of a confirmed service failure on our side, we will refund the affected charge.

If you cancel within 7 days of the first paid charge (after a trial, or after buying with no trial remaining) and have not already used the paid plan to run a live event beyond Starter limits, we will refund that first paid charge.

We do not refund unused time on a period you already used to exceed Starter limits, partial months because you created fewer events, or yearly plans solely because you later prefer monthly billing. Plan changes are prorated by Paddle when you switch between Organizer and Festival.

Open Billing and use Manage billing, or email hello@noseat.app with the organizer email and approximate charge date. Paddle is the merchant of record, so the refund is issued by Paddle back to the original payment method.

Chargebacks should be a last resort. Contact us first so we can correct the invoice. Related: cancellations and terms.